VERSION 1.0
EFFECTIVE DATE: April, 1, 2025
This Privacy Policy (“Policy”) applies to information collected and used by Good Clean Clinical Care (“Good Clean Clinical Care,” “we,” and “us”) in connection with the operation of our website located at (the “Site”) and all services provided thereon, including testing services, research, and analysis of biological samples (collectively, the “Services”).
Good Clean Clinical Care takes privacy matters seriously. By accessing or using the Site or Services, users understand, acknowledge and agree to the collection, storage, processing and use of the data practices described herein.
Neither the Site nor the Services collect information that may be considered protected health information (“PHI”) as defined by the federal Health Insurance Portability and Accountability Act (“HIPAA”). Further, Good Clean Clinical Care is neither a covered entity nor a business associate, as those terms are defined by HIPAA. As such, neither the Site nor the Services are covered by HIPAA.
When you visit our Site or use our Services, you may be asked to provide certain information about yourself for various purposes as described in this Policy, which may include personally identifiable information about you (“PII,” or “Personal Information”). Personal Information does not include publicly available information, de-identified or aggregated information, or information covered by certain federal or state laws. Good Clean Clinical Care collects the following type of Personal Information:
We collect your name, date of birth, password, shipping address, and contact information such as email address and telephone number when you create a Good Clean Clinical Care account (“Account”).
We collect a user’s billing address and payment information to deliver Services that they request.
To help us provide our Services, we ask that you provide certain information about yourself, such as eye color, height, ethnicity, disease conditions, physical health-related information (i.e., pulse, cholesterol levels, visual acuity, active medication, smoking, exercise), diet related information (e.g., vegetarian, vegan, allergies, etc.), mental health related information (e.g. emotional conditions such as fear or anxiety), and family history (e.g., information similar to the foregoing about your family members).
You may provide us with information in response to surveys, forms, questionnaires, email, features on our website and software applications, while participating in Research Studies and Research Participations (as described in our Terms of Service), engaging with our customer service (“Customer Service”) or while using the Service.
For example, we collect information on how you use the Good Clean Clinical Care website (e.g. IP address, location, browser type, domains, page views, etc.) or other online media owned by Good Clean Clinical Care, collected through log files, cookies, and web beacon technologies (described below).
Cookies and Other Tracking Technologies. Good Clean Clinical Care and its third-party service providers from whom it receives your information may use “cookies” and similar tracking technologies (such as web beacons, tags, scripts and device identifiers used for automatic collection of information), for a variety of purposes. Cookies are small data files that are stored on a user’s hard drive at the request of a website to enable the website to recognize and retain certain user information such as customer preferences and history.
Cookies help us recognize when and how you use our Services, customize and improve your experience, provide security, analyze our interactions with our Services and its features, gather demographic information about our user base, make special offers of our Service, monitor the success of marketing programs; and for targeted advertising on our website and on other websites on the Internet.
When Good Clean Clinical Care receives reports from third parties on how certain functionalities of our website works, usage and statistical information such as the user’s browser type, operating system, device ID (only for IOS users), these third parties may collect personal information from you in connection with the services they provide and may place cookies, web beacons or other devices on your device to collect non-personal information which may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage of the Service and the other services tracked by these third parties. Good Clean Clinical Care is not responsible for, and does not control, any actions or policies of any third-party service providers.
The information reports we receive from third party service providers may contain Personal Information or may be de-identified or aggregated, and we may also use these reports to improve our data analytics methods. If we combine cookies with, or link them to, any of your Personal Information, Good Clean Clinical Care will treat this information as Personal Information.
If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if you reject cookies or your browser or device settings do not accept cookies, you may not be able to use certain parts of our website or sign in to your Good Clean Clinical Care Account and may not be able to access certain Service features.
Do Not Track Signals. Since there is currently no standard for these signals, Good Clean Clinical Care does not respond to Do Not Track ("DNT") signals at this time.
Google Analytics. Like many websites, we use Google Analytics for web behavior monitoring, a service that provides information about how many users visit our website and online resources, when they visit, and how they navigate our website. We also may use other Google Analytics tools, such as Demographics and Interest Reporting, which enable us to learn more about the characteristics and interests of the users who visit our website, and Remarketing with Google Analytics, which enables us to provide relevant advertising on different websites and online services.
To learn more about Google’s privacy practices, please go to Google Privacy Policy at: https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at: https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at: https://tools.google.com/dlpage/gaoptout.
We create and maintain certain data based on our user’s of the Services, including:
Sample Data. “Sample Data” is molecular data created from the Samples you provide to Good Clean Clinical Care for testing and analysis. Sample Data analysis includes, but is not limited to, vaginal microbiota analysis. The laboratory we contract with will use your samples for testing, analysis and generation of Sample Data that will be used to generate Test Data.
Test Data. “Test Data” is information we extract from Sample Data. Test Data is used with other Personal Information you provide to us in conjunction with our data analysis methods to provide personalized recommendations.
Some features of our Service may allow you to post content, whether publicly posted or privately transmitted, such as profiles, posts, emails, feedback, experiences, suggestions, notes, messages, photos, and videos (“User Content”) that may be accessible to Good Clean Clinical Care and other users of the Service. Further, any User Content you provide or post in a public forum on the Site or through the Service may be read, collected, and used by others who access them, and we have no control over these media. Please exercise caution before and when you choose to share personal information on our blogs, forums or in any other public media.
Good Clean Clinical Care will use and share your Personal Information as described below and elsewhere in the Privacy Policy.
We use your information in accordance with this Privacy Policy for legitimate activities necessary for providing the Service to you and others that you initiate that include testing and analysis of data, generating and delivering Test Results and recommendations, and improving our Services. These activities may include, but are not limited to: i) open and maintain your Good Clean Clinical Care Account; ii), enable purchase of our Service (e.g., process payments); iii), communicate with you (e.g., informing you of policy changes, security updates or issues, etc.); iv) implement your requests (e.g. requests to Customer Service, sharing of Test Data as instructed by you); v) facilitate use of our website (including authenticating your visits, providing personalized content, and tracking your use of our Services); vi) enforce our Terms and other agreements such as monitor, detect, investigate and prevent prohibited or illegal activities, spam and other security risks, performing quality control; vii) if you opt-in to Good Clean Clinical Care Research, to perform Research Studies and Research & development activities; viii) conducting data analysis to improve existing Services or develop new Services; and ix) improving our data analytics to help us provide more precise and accurately personalized recommendations.
We may also use your information to fix bugs or issues, analyze use of our website, to improve or optimize the customer experience and Customer Service, or assess the efficacy of our marketing campaigns.
We are constantly working on improving our Service and enhancing the capacity and accuracy of our data analysis methods and artificial intelligence engine we use for the purpose of delivering more accurate and personalized recommendations to you.
We may use your Personal Information for our internal business purposes to improve our Service and operations, to improve our website and online presence, and to facilitate accessibility for you and our other users.
When you contact Good Clean Clinical Care customer service (“Customer Service”), we may use or request additional Personal Information, as necessary to verify your identity, answer your questions, resolve disputes, and/or investigate and troubleshoot problems or complaints. In certain instances, we may require using one customer’s Personal Information to resolve another customer’s request. For example, if a customer reports behavior of another customer that violates our Terms of Service, we will separately process both customers’ Personal Information and respond separately to each customer as appropriate. We will not share your Personal Information with another customer or any third party without your specific consent.
We value our customers’ feedback and may send you surveys, polls, or requests for testimonials to improve and optimize our Services. We may use your Personal Information to send you surveys, questionnaires, and requests for testimonials that we use to optimize our Service and perform quality control activities. You are in control of the information you would like to share with us.
By creating a Good Clean Clinical Care Account and using our Service, you agree to receive Service-related emails from us with information such as new features, add-ons, promotions, contests and other notifications about our Services. You can unsubscribe from receiving these marketing communications at any time. To unsubscribe, click the email footer "unsubscribe" link or send a request to our Customer Service (support@goodcleanclinicalcare.com) using the details provided above. You may not opt-out of receiving non-promotional messages regarding your Account, such as technical notices, purchase confirmations, important Good Clean Clinical Care policies and deadlines applicable to use of Kits and Sample returns or Service-related emails.
We may also use the Personal Information you submit to us to personalize your user experience and to allow us to recommend or deliver the type of content, new features, or Service offering in which you are most interested. We may also use your Personal Information to compile usage statistics and other data regarding use of our Services and for other types of marketing and communication purposes, without asking for and receiving your explicit consent (e.g., targeted advertising that uses third party advertising networks and providers who help us deliver targeted online advertisements or measure the effectiveness of ad campaigns). We and our third-party service providers will not use your Sensitive Information for marketing and communication purposes.
In general, Good Clean Clinical Care will not disclose Personal Information to third parties, except as described below.
Good Clean Clinical Care may disclose your Personal Information to third parties in accordance with our Terms of Use or where you have otherwise provided express written consent for sharing (e.g. if you consent to participate in Good Clean Clinical Care Research or sharing your Test Data with a medical professional).
Good Clean Clinical Care may disclose Personal Information as stated in the Terms of Use and this Privacy Policy to partners, vendors, or service providers (e.g., credit card processors, Sample collection services, electronic data processors, supplements and probiotics+prebiotics manufacturers, fulfillment and logistics service providers, customer service accelerators, accredited reference laboratories, genotype and microbiome testing labs, and healthcare providers), eCommerce store providers, and payment gateways that process and/or store such information as necessary to assist Good Clean Clinical Care provide, or improve the Service or any part of it. In these instances, the protection of your Personal Information will be subject to the service agreements or privacy policies of the specific Good Clean Clinical Care partner or service provider. We require our service providers to agree to data security and confidentiality provisions regarding the use of our data, including your Personal Information.
Under certain circumstances, Personal Information may be subject to disclosures pursuant to judicial or other government subpoenas, warrants, or orders, or in coordination with regulatory authorities. You acknowledge and agree that Good Clean Clinical Care is free to preserve and disclose any and all Personal Information to law enforcement agencies or others regulatory agencies that oversee our business practices, if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry); (ii) obligations that Good Clean Clinical Care may owe pursuant to ethical, regulatory (such as Food and Drug Administration), and other professional rules, laws, and regulations; (iii) enforce our Terms of Use; (iv) respond to claims that any content violates the rights of third parties; or (v) protect the rights, property, or personal safety of Good Clean Clinical Care, its employees, its customers (including you), and the public. In the event Good Clean Clinical Care is required by law to disclose Personal Information, Good Clean Clinical Care will notify you through the contact information provided to Good Clean Clinical Care in advance, unless doing so would violate the law or a court order.
Unless required by law or a court order, or as specifically stated in the Terms of Use and this Privacy Policy, Good Clean Clinical Care will not release your Personal Information to any third party without first receiving your consent. Specifically, Good Clean Clinical Care does not share your Personal Information with third parties, in the following ways, without your explicit consent: i) sell, lease, or rent them; ii) release to any public databases; iii) medical professionals, and iv) with insurance companies, educational institutions, government agencies, or employers.
We may share your Personal Information, without explicit consent, to the extent necessary, with third parties: i) in order to perform business operations that help deliver the Services to you (e.g., Sample collection services, laboratory service, inventory controllers that ship Kits, supplements and probiotics + prebiotics manufacturers, logistics operators, IT service providers, customer service optimizers, etc.); ii) for marketing and communication purposes and iii) if the third party is a clinical partner that (a) referred you to us, (b) you interacted with through the Services, or (c) you otherwise designate, we may share Personal Information and your results with that clinical partner.
When a customer has lost capacity or passed away, we will only give their Account information to individuals who are legally authorized to make decisions on their behalf, such as an executor, a personal representative, or a beneficiary of a deceased's estate. The person requesting the information must complete an authorization form and provide evidence and legal documentation indicating they are allowed to act on behalf of the individual before we will provide any information.
In the event Good Clean Clinical Care goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. In such a case, Personal Information would remain subject to the terms of the pre-existing or the current Privacy Policy.
We may share aggregated or de-identified, non-customer specific data and information derived from Personal Information with other entities for the purpose of performing activities that may help us provide and improve our Services.
“Good Clean Clinical Care Research” is a research program operated by Good Clean Clinical Care to make new discoveries about the microbiome. By using the vaginal microbiota panel, your results will be anonymized and included in the Good Clean Clinical Care Research. Good Clean Clinical Care Research may be sponsored by, conducted on behalf of, or in collaboration with third parties.
Neither the Site nor the Service are directed, designed, or intended to attract children under the age of 18. In the event Good Clean Clinical Care is notified or becomes aware that the Site or Service has been used by a child under the age of 18 to store their information without applicable parental consent, Good Clean Clinical Care shall delete such information. Good Clean Clinical Care also reserves the right to revoke any license to use the Service, which is being used or has been used by a child under the age of 18.
Good Clean Clinical Care uses a number of physical, technical, and administrative measures intended to keep your Personal Information safe and secure. By employing these safeguards, we aim to prevent unauthorized access, minimize accidental disclosure, maintain data accuracy and integrity, and ensure appropriate use of Personal Information in accordance with current technological and industry standards. However, please understand that no method of transmission over the Internet or method of storing data is 100% secure. Therefore, we cannot guarantee absolute security.
In addition, protecting Personal Information is a responsibility shared between you and Good Clean Clinical Care. In this regard, we ask all users of our Service to be responsible for keeping their login IDs, passwords, and other authentication information used to access the Service in a secure manner and maintain strict confidentiality. You should not share Account and authentication information with any third parties and should inform Good Clean Clinical Care immediately of any prohibited use of your Account or authentication information. Good Clean Clinical Care cannot secure and assumes no liability for Personal Information that is released by our customers to third parties, such as physicians, insurance companies, or healthcare service providers.
By choosing to have Good Clean Clinical Care extract the molecular level data from your Samples as part of the Service, you consent to have Good Clean Clinical Care access, analyze, and store your Personal Information using the same or more advanced technologies, in a manner consistent with our Terms and this Privacy Policy. Unless we notify you otherwise, we will store your Samples and data from the Samples for at least ten (10) years, but may, in our sole discretion, to the extent permitted by law, retain such Samples and data for a longer period of time. All of the same safeguards applicable to Personal Information will be provided, to any further use of your Samples, as in our Terms of Service and this Privacy Policy.
Unless you close your Account that results in deletion of your Personal Information in the Account as described in the Account Closure process as specified below, Good Clean Clinical Care will store your Personal Information as long as your Account is open.
You are entitled to access your personal information and to have it amended, updated, or deleted, where such information is incorrect, incomplete or outdated. You may exercise your right to access your information and obtain:
If you no longer wish to use the Service, or have your Personal Information processed by us in order to provide you the Service, you may close your Account and have your Account information deleted by sending us an email at the Contact Us address below with the subject line: “Account Closure.”
Once we receive your request, we will send an email to the email address linked to your Account detailing our Account Closure Policy and requesting that you confirm your closure request. Once you confirm your request to close your Account and delete your Account information, your Account will no longer be accessible. When your request is processed, it cannot be canceled, undone, withdrawn, or reversed.
When closing an Account, Good Clean Clinical Care removes or deletes Personal Information associated with that Account, except that, to the extent necessary and permitted by law, Good Clean Clinical Care may still retain Personal Information (i) for accounting, audit, and compliance purposes; (ii) for compliance with legal retention requirements; (iii) to fulfill contractual obligations, or exercise or defend legal claims; (iv) already used for Good Clean Clinical Care Research, if you have opted-in.
Good Clean Clinical Care does not sell, barter, or otherwise provide your Personal Information to any other person, organization entity for marketing purposes, except as described in this Policy.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. We do not share your Personal Information with third parties for their own direct marketing purposes.
If you have questions, concerns, or complaints about this Privacy Policy, would like to request a current or previous version, or would like more information regarding our process for updating this Privacy Policy, you can contact us using the following options:
Contact us by email: support@goodcleanclinicalcare.com
Contact us by mail:
Good Clean Clinical Care Customer Service (Correction of Personal Information)
4640 South Macadam Ave
Portland, OR 97239